Ever wondered what are some ways to create the ideal tenant experience?
How To Create The Ideal Tenant Experience
I recently recorded a podcast with JC Castillo which will publish in a few weeks. Below is some info he shared with me on the show and that he applies with his property management company, Velo Residential.
What are some ways to create the ideal tenant experience?
- AI Bots – his property management company uses artificial intelligence (AI) bots after hours. If a tenant calls a property after hours, they will receive a text message within two minutes. That text will use AI to answer questions the tenant may have and ideally schedule a property tour. This is so much better than receiving a call back late morning the next day when the tenant may be unavailable.
- Work orders – how great would it be for a tenant to just take a picture and text the problem to a set number which will automatically create a work order vs having to login to a portal or visit the office the next day. Their system offers this capability.
- Electronic cash payments – they offer the tenant the ability to receive a barcode and go to a 24 hour retail establishment like a Walmart and pay their rent at any hour of the day. The tenant pays Walmart or another participating retailer in cash and then using the barcode the rent payment is automatically integrated and posted to the property’s software system. What a win-win. The tenant has the convenience to pay at anytime of the day. The property has the cash electronically deposited into its bank account and payment applied to its software application. The retailer has a customer come into their establishment whereby they may end up purchasing other goods or services.
Why do I share this story with you?
I share this because I want each of you to learn from other successful investors in the industry.
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